RECEPTIONIST 16 views0 applications

Duties and Responsibilities

Receiving and signing in members and guests, providing them with the required information on products and services.
Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and within the Club’s set standards.
Maintain a guest register while ensuring that guests registration cards are duly filled.
Ensure guests have proper documentation as required to access the Club services.
Receive feedback from members and guests using the Club’s facilities, address their requests, enquiries, or concerns.
Preparing reports on various matters as reported at the reception such as complaints, suggestions and concerns and communicating them to the responsible Managers.
Make and receive all telephone calls and provide callers with necessary information and assistance.
Upsell Club merchandise and services to guests and members.
Monitor and control of stationaries, supplies and other consumables in the section.
Support Library operations as and when required.
Function as a center of information for members, guests, and staff.
Update the notice boards and the marketing screens.
Keep abreast of attractions, current promotions, and Club events to provide information to members and guests on request.
Make purchasing and stores requisitions for the department.
Ensure the front desk is always clean and tidy.

Academic qualifications and experience

Diploma in Front Office operations.
Certification in Customer care relations.
Proficiency in use of Computer.
2-3 years’ experience of front desk operations in a reputable organization.

Personal attributes

Excellent interpersonal and communication skills both written and spoken.
Good organizational skills and keen to details.
Public relations and problem-solving skills.

Method of Application

Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 30th June 2022 with the email subject being – Receptionist.

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Mission statement Our mission is to provide value-adding, sustainable solutions to small and medium sized enterprises.Our core values are premier customer service, creativity, integrity and empathy. Vision StatementOur vision is to be the leading service provider in selected markets all over the world. We seek to be the preferred partner of our customers by providing high-quality advice, integrated services and solutions.Our objective is to grow the customer value. In achieving this objective, customer relationships, understanding customer needs and flexible services all have central roles. Therefore we are available 24 hours per day and 7 days in a week.
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Contact Us

Email: info(at)aogf.co.ke
Phone: +254 0202353365
Mobile: +254 733 668 861/ 0720 265 306
P.O Box: 64802-00620 Mobil Plaza
Muthaiga Office Suites 26, Opposite Oil Libya Plaza , Next to Cool Breeze Hotel

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