ASSISTANT MANAGER 37 views0 applications

Duties & Responsibilities

Dealing with after sales customer directly either by telephone, electronically(email) or face to faceinatimely manner.
Helping the customers to get the necessary support i.e. help them install, maintain, operate particularproduct and advise customers on after sales product policy application
Processing all the returns and failed deliveries i.e. processing exchange, resend or refund of the product. 4. Keeping track of all orders being returned and resend to customers.
Ensure efficient and accurate logging of all after sales inquiries.
Take ownership of customers after sales complaints and follow problems through to resolutionefficiently.
Constantly investigate and report after sales issues and options that will assist in service improvements. 8. Work with the team to fulfill daily incoming Product inspection task.
Keep a positive team atmosphere and makes good example to others.
Ensure follow up through emails, phone or any required means, keep client informed and findthebest solution with sellers.

Required Skills and Competencies:

Bachelor’s degree in any Business Related course.
Takes initiative, has a strong sense of responsibility, and can go the extra mile.
Ability to work under pressure.
Outstanding communication skills, both written and verbal.
Excellent fieldwork experience, incl. repair, and quality checks for electronics & appliances.
Good computer application skills
Some experience in E-commerce is an added advantage.
Good sense of customer service to satisfy customer needs.

How to Apply

Are you interested in this position and do you meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.comclearly stating the subject heading “AFTERSALE SERVICE ASSISTANT MANAGER” by 26th July 2022. Please state your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.

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Mission statement Our mission is to provide value-adding, sustainable solutions to small and medium sized enterprises.Our core values are premier customer service, creativity, integrity and empathy. Vision StatementOur vision is to be the leading service provider in selected markets all over the world. We seek to be the preferred partner of our customers by providing high-quality advice, integrated services and solutions.Our objective is to grow the customer value. In achieving this objective, customer relationships, understanding customer needs and flexible services all have central roles. Therefore we are available 24 hours per day and 7 days in a week.
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Email: info(at)aogf.co.ke
Phone: +254 0202353365
Mobile: +254 733 668 861/ 0720 265 306
P.O Box: 64802-00620 Mobil Plaza
Muthaiga Office Suites 26, Opposite Oil Libya Plaza , Next to Cool Breeze Hotel

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